Frequently Asked Questions
Everything you need to know about SimPure Reverse Osmosis systems.
How often do I need to replace the filters in my SimPure RO system?
For optimal performance, we recommend replacing the sediment and carbon filters every 6 to 12 months, and the RO membrane every 2 years, depending on your local water quality.
Does SimPure offer free shipping on all orders?
Yes, we provide free standard shipping on all orders within the contiguous United States. Most orders are processed and shipped within 1-2 business days.
Can I install the filtration system myself or do I need a plumber?
Our systems are designed for DIY installation. Each unit comes with a comprehensive installation kit and a step-by-step manual, though you can certainly hire a professional if you prefer.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
What kind of warranty comes with SimPure products?
All SimPure RO systems come with a standard 1-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Are SimPure systems effective against lead and PFAS?
Yes, our advanced multi-stage Reverse Osmosis technology is specifically designed to remove up to 99% of contaminants, including lead, PFAS, fluoride, and chlorine.